Help and information
Frequently Asked Questions
Start with the general questions, then browse straightforward answers for each individual service.
General FAQs
General questions
Useful information about HPM Compliance, commercial work, reporting and quotations.
Which services do you offer?
PAT testing, fire damper testing, fire door inspections, kitchen extract and duct cleaning, high-level compliance cleaning and ladder inspections are offered. Legionella Support is coming soon.
Do you provide reports after the work?
Where included in the agreed scope, documentation can include findings, photographs, asset records and practical recommendations.
Do you work with commercial and multi-site clients?
Yes. HPM Compliance is focused on commercial clients, facilities teams, property managers and recurring multi-site work.
Which areas do you cover?
The main focus is South Yorkshire, including Rotherham, Sheffield, Doncaster, Barnsley, Mexborough, Swinton and Wath-upon-Dearne. Wider work can be considered individually.
Can work be arranged around site operations?
Yes where practical. Access, operating hours and site constraints can be discussed when the job is scoped.
How do I request a quote?
Call HPM Compliance on 07730 793187, email info@hpmcompliance.co.uk or use the enquiry form on the contact page.
Browse by service
Find answers for the service you need.
PAT Testing
Testing, intervals, appliances and reports.
Fire Damper Testing
Inspections, access, testing and records.
Fire Door Inspections
Condition checks, defects, records and follow-up actions.
Kitchen Extract Cleaning
Cleaning scope, access, photos and frequency.
High-Level Cleaning
Areas, access methods, timing and records.
Ladder Inspections
Checks, inspection intervals and outcomes.
Legionella Support
Coming soon: planned monitoring, records and sampling support.
PAT Testing FAQs
Common questions about PAT testing
Is PAT testing a legal requirement?
There is no UK law that simply states every portable appliance must receive a PAT test every year. Employers and dutyholders do, however, have duties to maintain electrical equipment so it remains safe.
Does everything need testing every year?
No. Inspection and testing intervals should be proportionate to risk, taking account of equipment type, location, frequency of use, movement and previous findings.
What happens if an appliance fails?
The failed result is recorded and the item identified so the responsible person can arrange repair, replacement or removal from service as appropriate.
Do you provide a report?
Yes. The service includes digital asset records showing appliance identification, result, test date and relevant observations.
Fire Damper Testing FAQs
Common questions about fire damper testing
What do you check during a fire damper inspection?
We check the damper's identification, access, visible condition and operation where appropriate, and record the result with supporting evidence. Read the full guide: What Is a Fire Damper Test? →
Does every fire damper need to be accessible?
Suitable access is important because the damper and operating mechanism need to be available for inspection, testing and maintenance.
How often should fire dampers be tested?
The correct interval depends on the damper type, fire strategy, manufacturer information and site-specific risk. Read the full fire damper testing frequency guide →
Do you provide photographs and a report?
Yes. Records can include damper identification, location, photographs, findings, test outcome and identified follow-up actions.
Fire Door Inspection FAQs
Common questions about fire door inspections
Do you provide Fire Door Inspections?
Yes. HPM Compliance provides inspections of existing fire doors for commercial and managed properties across South Yorkshire and surrounding areas by arrangement.
What does a fire door inspection check?
The inspection can cover the door leaf and frame, visible damage, gaps, strips and seals where present, hinges, closer, locks and latches, glazing, signage, alterations and whether the door closes correctly. Read the full fire door inspection guide →
How are fire door inspection findings reported?
Each door is recorded individually using condition findings, identified defects, limitations and recommended actions where relevant. This gives the Responsible Person a clear record of what was observed and what may need attention.
Will you certify newly installed fire doors?
No. The service is for inspection of existing fire doors and does not include initial installation sign-off of newly installed fire doors.
Will repairs be included?
No. Inspection and reporting do not automatically include repair or installation work. Defects requiring remedial work are recorded for the Responsible Person to act on.
Can you inspect multiple sites?
Yes. Inspections can be organised by site and door reference for customers managing several properties or recurring inspection programmes.
Kitchen Extract FAQs
Common questions about kitchen extract cleaning
What parts of the extraction system do you clean?
A typical job can include the canopy, plenum, filters, accessible ductwork and accessible fan components. The exact areas depend on system design and available access.
Do you provide before and after photographs?
Yes. Photographic evidence can be included within the post-clean records.
How often should a system be cleaned?
The appropriate interval depends on kitchen use, cooking methods, operating hours, grease production and the previous condition of the system.
Can recurring visits be arranged?
Yes. Planned repeat visits can be arranged for commercial kitchens that want consistent maintenance and records.
High-Level Cleaning FAQs
Common questions about high-level cleaning
What areas can be cleaned?
The agreed service can cover accessible high-level surfaces such as beams, ledges, pipework, duct exteriors, roof structures and other difficult-to-reach internal areas.
How is access equipment selected?
The height, layout, nearby operations and site restrictions are reviewed when the work is scoped so the access method can be matched to the task.
Can photographs be provided?
Yes. Where included, representative before-and-after photographs can be supplied for site records.
Can recurring cleaning be arranged?
Yes. One-off and planned repeat visits can be arranged based on the building and how quickly dust or contamination returns.
Ladder Inspection FAQs
Common questions about workplace ladder inspections
How often should workplace ladders be inspected?
There is no single interval suitable for every ladder. The schedule should reflect manufacturer instructions, frequency of use, environment, previous findings and the employer's risk assessment.
Are pre-use checks the same as a recorded inspection?
No. A pre-use check is completed before use to identify obvious defects. A detailed visual inspection is completed at suitable intervals and recorded.
What happens if a ladder fails?
The defect and inspection outcome are recorded and the ladder should be removed from use until the responsible person decides whether it should be repaired or replaced.
Do inspections include repairs?
No. Inspection and reporting do not automatically include repairs.
Legionella Support FAQs
Coming soon
When is Legionella Support launching?
Not yet. Legionella Support is coming soon from HPM Compliance. You can contact us now to register your interest and discuss the support you may need.
What is planned to be included?
The planned service can include routine temperature monitoring, defined flushing tasks, site-specific recurring checks and water sampling where included within the agreed scope.
Will this be the same as a Legionella risk assessment?
No. Routine monitoring, flushing or sampling support will not be presented as a Legionella risk assessment unless a risk assessment has specifically been included within the agreed scope.